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Need Help?
 Click on a Question / Topic below to get help, e-mail us 

or call Customer service: 562-698-0052-18
 

Order Information

Return and Cancellations
 
          Legal Notices
          Privacy Policy
 
 
 

Shipping Information
 
What is my order status?

Please e-mail us the Following Information:

Your order number:

The last 4 digits of your credit card:


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What payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express.
 

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When will my credit card be charged?

If you have purchased  product(s), your credit card will be charged the day your purchase has been placed.


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How will the charge appear on my credit card?  

The charge will appear on your credit card as: "Hi-Tech"


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Do I have to pay sales tax?

We charge applicable sales tax for orders shipped to California, Minnesota and Washington.


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I need a copy of my invoice

To View your Invoice,

Please e-mail us the Following Information:

Your order number:

The last 4 digits of your credit card:

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Can I order without a credit card?

In addition to Credit Cards, we may accept Checks, Money Orders and Wire Transfers.


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What address should I enter in the billing information screen?

For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.


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How do I enter a shipping address?

If you ordered a product, the order form will ask you if you would like the product shipped to the same address as your billing address.

If you do not want the product shipped to same address as your billing address please select "No" and you will be prompted for shipping information after you hit the submit button.


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Should I put spaces or dashes in the Credit Card number?
 

No. Your card number should be entered in as a continuous string of numbers.


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Why are you not accepting my credit card?
 

There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank’s end, may have encountered a machine error. If you do have problems, you can contact Customer Service or e-mail us 24 hours a day, 7 days a week. Please provide them any error message numbers you may have received, as well as the order number.

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Return and Cancellations

What is your refund policy?
 

We follow a standard 30-day refund policy.


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How do I cancel my order?
 

If you paid by credit card, and need to cancel your order please contact Customer Service or e-mail us. Please remember to include your order number for faster service. In some cases, we are unable to cancel an order, as orders are processed for shipment immediately upon completion.

If you selected to pay by check or money order, and have not sent in your payment. Your order will automatically be cancelled after 30 days.

Orders may only be cancelled the day they were placed. If you need to cancel your order please contact Customer Service or e-mail us.

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How do I request a refund?
 

If you need a refund for your product please contact Customer Service or e-mail us

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When will the credit appear on my card?

Your refund credit will appear on your card within 48 hours of us receiving your returned merchandise.


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Shipping Information

Has my order shipped?
 

To see the shipment status of your order,

Please e-mail us the Following Information:

Your order number:

The last 4 digits of your credit card:

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How do I get my tracking number?

Please e-mail us the Following Information:

Your order number:

The last 4 digits of your credit card:

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I live outside the US. Do I have to pay customs fees?

If you live outside the United States, custom and tariff fees may apply according to your countries import laws. These fees are not collected by this company, and this company does not have control of these fees.


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Copyright

The information on this web site is protected by copyright. Except as specifically permitted, no portion of this web site may be distributed or reproduced by any means, or in any form, without Hi-Tech's prior written permission.

Compliance with Laws

Governing Law and Jurisdiction

You agree that all matters relating to your access to, or use of, this web site shall be governed by the laws of the state of California. You agree and hereby submit to the exclusive personal jurisdiction and venue of the Superior Court of Santa Clara County in California and the United States District Court for the Northern District of California, with respect to such matters.

Hi-Tech makes no representation that information on this web site are appropriate or available for use in all countries, and prohibits accessing materials from territories where contents are illegal. Those who access this site do so on their own initiative and are responsible for compliance with all applicable laws.

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When will my backorder ship?

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be back ordered. Normally, the product will become available in a few days. You will receive e-mail notification as soon as the product ships. As a reminder, your credit card will not be charged until your order has been shipped.


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1.1 personal information
 
Hi-Tech understands your desire to protect personal information. We intend to inform you how your personal information will be gathered, tracked or used, and to give you choices.
what information we gather and track
We request personal information when you place an order, register a product, request a service, answer a survey, enter a contest, correspond with us or engage in certain other activities on our website. For example:
  1. If you submit an order on-line with us, we will ask you for information necessary to complete the transaction - such as your name, address, and credit card number.
  2. If you request technical support online, we will ask you for information necessary to complete the transaction — such as your name address and information about your product, and the nature of the problem you are experiencing.
You make the decision whether to proceed with any activity that requests personal information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction.
 
how we use the information we gather and track
We use personally identifiable information in the following ways:
  1. To provide you with information about, product upgrades, new products, services, newsletters, informative emails, and research on future product ideas or improvements;
  2. To assist us in creating content that is relevant to you;
  3. To provide you with special offers that may be of interest to you;
  4. To assist us in creating better products and services to meet your needs;
  5. To allow you to purchase and, obtain access to services or otherwise engage in activities you select;
  6. To help you quickly find, services or product information important to you.
     
with whom we may share your information
From time to time, we may provide your information to selected business partners to communicate to you information about products or services that they believe are important to you or your business. If you prefer that we not provide your information to our business partners, you may let us know.

In addition, Hi-Tech retains the services of outside contractors to provide services for us. They may be used to ship products, provide technical support, or handle order processing. We require that these contractors keep the personal information of customers secure and confidential. We also require that these contractors use personal information only on behalf of Hi-Tech.

Please be advised that in certain instances, it may be necessary for Hi-Tech to disclose your personal information to government officials or otherwise as required by our legal obligations.
1.2 security and quality of personal information
We have taken security measures, consistent with international information practices, to protect your personal information. These measures include technical and procedural steps to protect your data from misuse, unauthorized access or disclosure, loss, alteration, or destruction.

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